No worries! You can always request a new eSIM profile from our SIM-Managment Portal in case you have accidentally deleted your old profile.


Quick Guide: Load eSIM

  1. Login into your Account and access your Cockpit
  2. Select your eSIM 
  3. Select the Settings icon
  4. Proceed to select "My eSIM"
  5. Select "Load eSIM"
  6. Wait a moment while your eSIM profile will be created
  7. Once your eSIM profile is set up, a QR code will be shown on your screen
  8. Scan the QR code with a corresponding scan app on your device

We have additionally mailed you the QR code in case you want to activate your eSIM at a later date. Remember that the activation period is limited to 24 hours.