Bills & Payment

How are costs for the data subscription charged?
There is no subscription obligation or basic fee. You pay in advance for the purchase of a data package. Depending on the settings in the customer portal, a...
Mon, 20 Aug, 2018 at 5:36 PM
Which means of payment are supported?
Currently we support Mastercard, Visa and PostFinance. Other payment methods will be made available at a later stage.
Fri, 14 Dec, 2018 at 1:56 PM
Is it possible to pay in advance by bank transfer for the purchase of data packages?
To minimize our administrative effort, we currently only support Mastercard or Visa.
Fri, 15 Jun, 2018 at 10:21 PM
Is PayPal not supported as a payment option?
No, unfortunately not yet. We will support PayPal as a payment option in the near future.
Fri, 15 Jun, 2018 at 10:22 PM
How can a unique data package be solved?
If the SIM card is inactive, you can purchase a data package through the customer portal. Afterwards, the subscription is configured for automatic renewal. ...
Fri, 15 Jun, 2018 at 10:22 PM
What happens to the data packages if I have not selected a (automatic renewal) subscription?
If no automatic renewal (subscription) of the data package has been selected, the credit expires after its validity period and the service can no longer be ...
Fri, 15 Jun, 2018 at 10:23 PM
Where can I find the current prices for data packages and subscriptions?
The currently valid prices/rates for the usage of the service as well as information about credit loading/recharging of the prepaid SIM card (data package) ...
Thu, 3 Jan, 2019 at 10:48 AM
How can I adjust my credit card and payment methods?
You can add at any time another credit card or payment method in the customer portal.
Fri, 15 Jun, 2018 at 10:24 PM
Can I receive my invoices by post?
Invoices are only available electronically.
Fri, 15 Jun, 2018 at 10:25 PM
Do the listed prices include VAT?
Yes, all prices include VAT. Our VAT number is listed on the receipts.
Fri, 15 Jun, 2018 at 10:25 PM