eSIM for existing customers : Supportcenter

eSIM for existing customers

Activate new eSIM for existing customers

Please check first if you have an eSIM capable device. You can find the list of devices here: https://support.digitalrepublic.ch/en/support/solutions/articl...

Tue, 22 Sep, 2020 at 1:58 PM

How do I change my SIM card into an eSIM?

Please check first if you have an eSIM capable device. You can find the list of devices here: Do I own an eSIM-compatible device? A change to the eS...

Tue, 22 Sep, 2020 at 3:58 PM

How do I proceed if I accidentally change to an eSIM?

Be aware that your traditional SIM card will immediately deactivated if you change from a conventional SIM card to an eSIM by using the customer portal. ...

Tue, 22 Sep, 2020 at 4:01 PM

How do I proceed if I do not receive a QR code?

We kindly ask for your understanding in case the QR Code takes a few more minutes to be provided. Since several technical interfaces work in conjunction wit...

Thu, 17 Sep, 2020 at 12:53 PM