Digital Republic

Setup & Regsitration 15

• How can I configure the access point name (APN)?
• How can I activate my SIM card?
• After registration (input of email and password) I do not receive a confirmation email to validate my email address.
• The link in your confirmation email is invalid or does not work.
• Where can I find the SIM number (ICCID number)?

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Connectivity 9

• Does the prepaid SIM card support an SMS or voice function?
• What exactly can be purchased or viewed on the customer portal?
• Can the SIM card be used for several IoT devices?
• Is the SIM card usable abroad?
• Does the SIM card have a negative effect on power consumption and system performance?

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Subscriptions 13

• How can I manage, deactivate or pause my subscription in the cockpit?
• My data package is often used up after only a few days. What can I do?
• My data package was used up very quickly.
• I have used up data, but see no change in the customer portal.
• I accidentally bought a data package. Can this be cancelled?

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Bills & Payment 10

• How are costs for the data subscription charged?
• Which means of payment are supported?
• Is it possible to pay in advance by bank transfer for the purchase of data packages?
• Is PayPal not supported as a payment option?
• How can a unique data package be solved?

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Additional Requests 8

• What requirements must have the device in order to use the SIM card?
• Which languages does the customer portal support?
• How can I order an additional SIM card?
• Does Digital Republic offer consulting services?
• How can I send SMS to my device?

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