Supportcenter

Order 1

• How can I place an order?

Shipping 3

• When will my order be shipped?
• Do we also ship abroad?
• My package hasn't been delivered

Payment 8

• Which means of payment are supported?
• Is it possible to pay in advance by bank transfer for the purchase of data packages?
• Is PayPal not supported as a payment option?
• Where can I find the current prices for data packages and subscriptions?
• How can I change my Payment Method?

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Refund 1

• I accidentally bought a data package. Can this be cancelled?

General information 15

• How are costs for the data subscription charged?
• How can I order an additional SIM card?
• How much does a Digital Republic Flat SIM card cost?
• How do I cancel my subscription?
• Can I also make phone calls and send SMS ?

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Your contract 4

• What happens to the SIM card when the contract is terminated?
• Under what conditions can Digital Republic terminate the contract with immediate effect and without compensation?
• From when did a contract come to be concluded?
• Can Digital Republic cancel the contract?

Activation of your SIM card 3

• How do I activate my SIM card?
• After registration (input of email and password) I do not receive a confirmation email to validate my email address.
• Why do I have to submit an identification document (ID or passport)?

Roaming 4

• Is the SIM card usable abroad?
• Does the SIM card offer smooth connectivity at border crossings?
• How can I buy roaming data packages?
• Roaming does not work on my device

General information about the eSIM 13

• What is an eSIM?
• How do I get an eSIM from DR?
• How much does a Digital Republic eSIM cost?
• How do I activate an eSIM on my iPhone?
• How do I activate a eSIM profile on my Android Smartphone?

See all 13 articles

eSIM for new customers 2

• eSIM activation for new customers
• How do I proceed if I do not receive a QR code?

eSIM for existing customers 4

• Activate new eSIM for existing customers
• How do I change my SIM card into an eSIM?
• How do I proceed if I accidentally change to an eSIM?
• How do I proceed if I do not receive a QR code?

Navigation in the customer portal 14

• How can I manage, deactivate or pause my subscription in the cockpit?
• My data package is often used up after only a few days. What can I do?
• What exactly can be purchased or viewed on the customer portal?
• Which languages does the customer portal support?
• How do I adjust my speed profile?

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Connectivity & SIM card 13

• Does the prepaid SIM card support an SMS or voice function?
• What requirements must have the device in order to use the SIM card?
• What is an Access Point Name (APN)?
• Can the SIM card be used for several IoT devices?
• How do I block my SIM card?

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Flat subscription APN konfiguration 0

Flex subscription APN konfiguration 11

• Flex subscription APN Configuration: Android devices
• Flex subscription APN Configuration: Huawei devices
• APN Configuration: Apple devices
• APN Configuration: Reolink Go
• APN Configuration: Arlo Go

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API 1

• Infos zur API