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Subscription
General information
9
Which network is used by DR SIM cards?
Why do I not reach the specified Internet speed?
How is my data volume billed or measured?
Can Digital Republic deactivate the SIM card?
What happens to my personal data?
See all 9 articles
Activation of your SIM card
7
How do I activate my SIM card?
Why do I need to deposit an identification document?
After registration (input of email and password) I do not receive a confirmation email to validate my email address.
My SIM card has not been activated
The ICCID of the SIM is not beeing accepted
See all 7 articles
Manage subscription
8
How can I manage, deactivate or pause my subscription in the cockpit?
How do I adjust my speed profile?
Can I suspend my subscription?
What happens to the data packages if I have not selected a (automatic renewal) subscription?
What does an upgrade or downgrade of my subscription do?
See all 8 articles
Payment
8
Which payment method are supported?
Is it possible to pay in advance by bank transfer for the purchase of data packages?
Can I receive my invoices by post?
Do the listed prices include VAT?
Why is my credit card not being accepted?
See all 8 articles
SIM card
8
Is the SIM card usable abroad?(Roaming)
Can I also make phone calls and send SMS ?
How can I order an additional SIM card?
When is the SIM card activated?
Can I change the network provider with the same SIM card?
See all 8 articles
Your contract
4
What happens to the SIM card when the contract is terminated?
Under what conditions can Digital Republic terminate the contract with immediate effect and without compensation?
Can Digital Republic cancel the contract?
From when did a contract come to be concluded?
Unsubscribe
2
How do I cancel my subscription?
What should I do with the SIM card if I no longer want the subscription?
Is something unclear?
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