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Subscription
General information
5
How is coverage in Switzerland?
Why do I not reach the specified Internet speed?
What happens to my personal data?
Can Digital Republic deactivate the SIM card?
How is my data volume billed or measured?
Manage subscription
6
How can I manage, deactivate or pause my subscription in the cockpit?
How do I adjust my speed profile?
Can I suspend my subscription?
What happens to the data packages if I have not selected a (automatic renewal) subscription?
What does an upgrade or downgrade of my subscription do?
See all 6 articles
Your contract
4
What happens to the SIM card when the contract is terminated?
Under what conditions can Digital Republic terminate the contract with immediate effect and without compensation?
Can Digital Republic cancel the contract?
From when did a contract come to be concluded?
Unsubscribe
2
How do I cancel my subscription?
What should I do with the SIM card if I no longer want the subscription?
Activation of your SIM card
6
How do I activate my SIM card?
Why do I have to submit an identification document (ID or passport)?
After registration (input of email and password) I do not receive a confirmation email to validate my email address.
My SIM card has not been activated
The file for ID verification is too large
See all 6 articles
SIM card
4
Is the SIM card usable abroad?
How can I order an additional SIM card?
When is the SIM card activated?
Can I change the network provider with the same SIM card?
Is something unclear?
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