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Welcome to our support
Knowledge base
Orders
Order
1
How can I place an order?
Shipping
3
Do we also ship abroad?
When will my order be shipped?
My package hasn't been delivered
Payment
Payment
7
Which means of payment are supported?
Is PayPal not supported as a payment option?
Where can I find the current prices for data packages and subscriptions?
Is it possible to pay in advance by bank transfer for the purchase of data packages?
Can I receive my invoices by post?
See all 7 articles
Subscription
General information
15
How are costs for the data subscription charged?
Is the SIM card usable abroad?
How much does a Digital Republic Flat SIM card cost?
How can I order an additional SIM card?
Can I also make phone calls and send SMS ?
See all 15 articles
Your contract
4
What happens to the SIM card when the contract is terminated?
Under what conditions can Digital Republic terminate the contract with immediate effect and without compensation?
Can Digital Republic cancel the contract?
From when did a contract come to be concluded?
Activation of your SIM card
3
How do I activate my SIM card?
After registration (input of email and password) I do not receive a confirmation email to validate my email address.
Why do I have to submit an identification document (ID or passport)?
eSIM
General information about the eSIM
6
What is an eSIM?
How much does a Digital Republic eSIM cost?
How do I get an eSIM from DR?
Can I activate an eSIM without a QR code?
Do I own an eSIM-compatible device?
See all 6 articles
eSIM for new customers
2
eSIM activation for new customers
How do I proceed if I do not receive a QR code?
eSIM for existing customers
4
How do I change my SIM card into an eSIM?
How do I proceed if I accidentally change to an eSIM?
Activate new eSIM for existing customers
How do I proceed if I do not receive a QR code?
eSIM Help
7
How do I activate an eSIM on my iPhone?
How do I activate a eSIM profile on my Android Smartphone?
What can I do if I have accidentally deleted my eSIM profile?
Can I use the same QR code a second time?
Can I activate a DR eSIM on my Apple Watch?
See all 7 articles
Customer Portal
General information about the customer portal
7
Why do I have to choose a subscription?
My data package was used up very quickly.
What exactly can be purchased or viewed on the customer portal?
I have used up data, but see no change in the customer portal.
Which languages does the customer portal support?
See all 7 articles
Add Roaming
3
How can I buy roaming data packages?
Does the SIM card offer smooth connectivity at border crossings?
Roaming does not work on my device
Payment and Invoice
1
How can I change my Payment Method?
Add SIM
1
How can I add another SIM to my account?
Technical Support
Connectivity & SIM card
13
What is an Access Point Name (APN)?
Does the prepaid SIM card support an SMS or voice function?
Where can I find the SIM number (ICCID number)?
What requirements must have the device in order to use the SIM card?
Is it possible to access devices via the Internet via IP address, DynDNS or VPN?
See all 13 articles
Flat subscription APN konfiguration
0
Flex subscription APN konfiguration
11
Flex subscription APN Configuration: Android devices
Flex subscription APN Configuration: Huawei devices
APN Configuration: Apple devices
APN Configuration: Reolink Go
APN Configuration: TP-Link 4G Router
See all 11 articles
API
1
Infos zur API