![category image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/33117096500/original/Z7bKxqHzEwSSMv5Ladq-zIsmQ7yRzLzAQQ.png)
Online-Shop (4)
All information about the ordering process.
![category image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/33117118807/original/Ig2VcHcDdRjfR7Wy9b4EbEzIe_jxuwlxlA.png)
Our services (5)
Voice, 5G, eSIM, roaming and everything that goes with it.
![category image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/33117096404/original/dw4knDCsOYl6W1IYnSiiPHO3Dw3aYXeQvw.png)
Subscription (6)
Step by step to the activated SIM.
-
Which tariff suits me?
-
How much does it cost to switch to Digital Republic?
-
Can I also order a subscription for my minor child?
-
Can I choose my new phone number myself?
-
How can I take my existing phone number with me?
-
How long does it take to transfer a phone number?
![category image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/33117104541/original/b7PBkBtgxoVfb6xKrcnYHN_qBEFYvFDSTQ.png)
Customer Portal (6)
All the information you need to easily manage your devices.
-
How do I get to my customer portal?
-
Where can I find the SIM number (ICCID number)?
-
Where can I find the SIM phone number?
-
How can I manage, deactivate or pause my subscription in the cockpit?
-
What does an upgrade or downgrade of my subscription do?
-
How does the automatic renewal work? (Activation/Deactivation)
-
Which payment methods are supported for the customer portal?
-
How can I add/change my Payment Method?
-
Why is my credit card not being accepted?
![category image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/33117104305/original/3mjKarA_F239JKiEEp2M7I1yn0uupbcxVQ.png)
Smartwatch (3)
Everything about our smartwatch option.
![category image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/33117104409/original/XkCNk_P8rxCpPnxKWtnrV252S0yNCgpngQ.png)
Technical Support (7)
When your devices do not want to work like you.
-
Is there a Digital Republic app?
-
My data package was used up very quickly.
-
Why do I not reach the specified Internet speed?
-
Can I transfer a SIM card to another person?
-
How do I receive my eSIM activation code?
-
How do I get a new eSIM? (Existing eSIM customer)
-
Security Advice for RouterOS
-
Flat Subscription APN configuration: Android devices
-
Flat Subscription APN Configuration: Apple devices
![category image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/33117107820/original/PmqsdkqFkbq5Ra9CPFXVcrnpf8-bBL-8dw.png)
Return & Warranty (1)
If something should go wrong.