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Popular topics
Knowledge base
Order process
General
7
How much does a SIM card cost?
How can I place an order?
How do I order an eSIM?
Can the eSIM also be tested?
How do I order a test SIM card?
See all 7 articles
Shipping
4
When will my order be shipped?
How is the order shipped?
Can my order be tracked?
My package hasn't been delivered
Payment
4
Which payment methods are supported for the online store?
How to pay with cryptocurrencies e.g. Bitcoin, Ethereum, etc
Do the listed prices include VAT?
Where can I find the current prices for data packages and subscriptions?
Tourists
3
Does Digital Republic deliver abroad?
Can I use the Digital Republic services as a foreigner?
Does Digital Republic also supply test SIM cards to hotels/post offices/dormitories?
Our services
eSIM
5
What is an eSIM?
How much does a eSIM cost?
How do I get an eSIM from DR?
Do I own an eSIM-compatible device?
Do we support smartwatches with eSIM?
Voice Option
10
What is the Voice Option?
How much will the Voice Option cost me?
Can I also test the Voice Option for free?
How much do voice roaming and value-added services cost?
How can I use the Voice Option as a new customer?
See all 10 articles
Roaming
1
How can I save on roaming costs?
Connectivity
10
Which mobile wireless standards are supported?
Can I also make phone calls and send SMS ?
Do Digital Republic SIM cards support LTE Cat. M1 and NB-IoT?
Is it possible to access devices via the Internet via IP address, DynDNS or VPN?
What requirements must have the device in order to use the SIM card?
See all 10 articles
5G
2
Is 5G supported?
Where do I have 5G reception?
Subscription
Introducing subscription
12
Which tariff suits me?
Which network is used by DR SIM cards?
How much does it cost to switch to Digital Republic?
Which languages does the customer portal support?
Can I also order a subscription for my minor child?
See all 12 articles
Phone Number
5
Can I choose my new phone number myself?
How can I take my existing phone number with me?
How long does it take to transfer a phone number?
What is the status of my number transfer?
What can I do if my number transfer has been cancelled?
Activation
5
How do I activate my SIM card?
The ICCID of the SIM is not beeing accepted
Why do I have to choose a subscription?
When is the SIM card activated?
My SIM card has not been activated
Verification
3
How do I perform the ID check?
Why do I need to perform verification?
Why do I have to verify again as an existing customer?
Unsubscribe
4
How can I cancel/terminate my subscription?
How can I cancel my subscription and keep my phone number?
What happens to the SIM card when the contract is terminated?
Under what conditions can Digital Republic terminate the contract?
Customer Portal
General
11
How do I get to my customer portal?
Where can I find the SIM number (ICCID number)?
Can I manage multiple SIM cards from the same account?
Where can I find the SIM phone number?
Where do I see the remaining roaming credit?
See all 11 articles
Manage subscription
7
How can I manage, deactivate or pause my subscription in the cockpit?
How does the automatic renewal work? (Activation/Deactivation)
How do I add a new data package?
How do I add a roaming package?
How can I use the Voice Option as an existing customer?
See all 7 articles
Invoice & Payment
4
Which payment methods are supported for the customer portal?
How can I add/change my Payment Method?
Why is my credit card not being accepted?
Where can I find my monthly/annual billing receipts?
Enable/disable services
4
What value-added services are available and how do I activate/deactivate them?
Requirements for voice roaming and value-added services
How do I activate/deactivate the voicemail?
5G connection for existing customer
Customize settings
1
How can I change my password?
Technical Support
General
8
Is there a Digital Republic app?
My data package was used up very quickly.
Why do I not reach the specified Internet speed?
Can Digital Republic deactivate the SIM card?
Can the SIM card be used for several IoT devices?
See all 8 articles
SIM card / eSIM
13
Can I transfer a SIM card to another account?
How do I receive my eSIM activation code?
How do I get a new eSIM? (Existing eSIM customer)
How do I change the physical SIM card to an eSIM? (Existing customer)
How do I activate an eSIM on my smartphone?
See all 13 articles
API
1
API info
APN configuration
2
What is an Access Point Name (APN)?
What is the access point name (APN) of our SIM cards?
Device setup
8
Security Advice for RouterOS
Flat Subscription APN configuration: Android devices
Flat Subscription APN Configuration: Apple devices
Flat Subscription APN configuration: Huawei devices
Flat subscription APN Configuration: Reolink Go
See all 8 articles
Troubleshooting
3
Google Pixel 6 or 6 Pro: activate and authorize eSIM
Mikrotik: Troubleshooting
Fairphone: Troubleshooting
Roaming
1
Roaming does not work on my device