Enter your search term here...
New support ticket
Check ticket status
+41 44 500 49 55
Setup & Regsitration
How can I configure the access point name (APN)?
How can I activate my SIM card?
After registration (input of email and password) I do not receive a confirmation email to validate my email address.
The link in your confirmation email is invalid or does not work.
Where can I find the SIM number (ICCID number)?
See all 15 articles
Does the prepaid SIM card support an SMS or voice function?
What exactly can be purchased or viewed on the customer portal?
Can the SIM card be used for several IoT devices?
Is the SIM card usable abroad?
Does the SIM card have a negative effect on power consumption and system performance?
See all 9 articles
How can I manage, deactivate or pause my subscription in the cockpit?
My data package is often used up after only a few days. What can I do?
My data package was used up very quickly.
I have used up data, but see no change in the customer portal.
I accidentally bought a data package. Can this be cancelled?
See all 13 articles
Bills & Payment
How are costs for the data subscription charged?
Which means of payment are supported?
Is it possible to pay in advance by bank transfer for the purchase of data packages?
Is PayPal not supported as a payment option?
How can a unique data package be solved?
See all 10 articles
What requirements must have the device in order to use the SIM card?
Which languages does the customer portal support?
How can I order an additional SIM card?
Does Digital Republic offer consulting services?
How can I send SMS to my device?
See all 8 articles
Help Desk Software