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Popular topics
Knowledge base
Online-Shop
General
8
How do I order an eSIM?
How much does a SIM card cost?
How can I place an order?
How do I order a test SIM card?
Can the eSIM also be tested?
See all 8 articles
Shipping
3
When will my order be shipped?
How is the order shipped?
My package hasn't been delivered
Payment
2
Which payment methods are supported for the online store?
How to pay with cryptocurrencies e.g. Bitcoin, Ethereum, etc
Tourists
3
Does Digital Republic deliver abroad?
Can I use the Digital Republic services as a foreigner?
Does Digital Republic also supply test SIM cards to hotels/post offices/dormitories?
Our services
eSIM
5
What is an eSIM?
How much does a eSIM cost?
How do I get an eSIM?
Do I own an eSIM-compatible device?
Do we support smartwatches with eSIM?
Voice Option
10
What is the Voice Option?
Can I also test the Voice Option for free?
How much will the Voice Option cost me?
How much do voice roaming and value-added services cost?
How can I use the Voice Option as a new customer?
See all 10 articles
Roaming
2
Is the SIM card usable abroad?
How can I save on roaming costs?
Connectivity
9
Which mobile wireless standards are supported?
Which network is used by DR SIM cards?
Do Digital Republic SIM cards support LTE Cat. M1 and NB-IoT?
Connectivity via IPv4/IPv6, DynDNS or VPN
Is Wi-Fi Callig supported?
See all 9 articles
5G
3
Is 5G supported?
Where do I have 5G reception?
How do I activate 5G?
Subscription
Introducing subscription
9
Which tariff suits me?
How much does it cost to switch to Digital Republic?
Can I also order a subscription for my minor child?
How much speed do we recommend for streaming video?
Which SIM card types are offered?
See all 9 articles
Phone Number
5
Can I choose my new phone number myself?
How can I take my existing phone number with me?
How long does it take to transfer a phone number?
What is the status of my number transfer?
What can I do if my number transfer has been cancelled?
Activation
5
How do I activate my SIM card?
The ICCID of the SIM is not beeing accepted
Why do I have to choose a subscription?
When is the SIM card activated?
My SIM card has not been activated
Verification
2
How do I perform the ID check?
Why do I need to perform verification?
Unsubscribe
4
How can I cancel/terminate my subscription?
How can I cancel my subscription and keep my phone number?
What happens to the SIM card when the contract is terminated?
Under what conditions can Digital Republic terminate the contract?
Customer Portal
General
5
How do I get to my customer portal?
Where can I find the SIM number (ICCID number)?
Where can I find the SIM phone number?
Where do I see the remaining roaming credit?
What are value-added services?
Manage subscription
7
How can I manage, deactivate or pause my subscription in the cockpit?
What does an upgrade or downgrade of my subscription do?
How does the automatic renewal work? (Activation/Deactivation)
How do I add a new data package?
How do I add a roaming package?
See all 7 articles
Invoice & Payment
4
Which payment methods are supported for the customer portal?
How can I add/change my Payment Method?
Why is my credit card not being accepted?
Where can I find my monthly/annual billing receipts?
Enable/disable services
4
What value-added services are available and how do I activate/deactivate them?
Requirements for voice roaming and value-added services
How do I activate/deactivate the voicemail?
My SIM card has been stolen/I have lost it
Customize settings
1
How can I change my password?
Return & Warranty
Warranty
0
Technical Support
General
9
Is there a Digital Republic app?
My data package was used up very quickly.
Why do I not reach the specified Internet speed?
Can Digital Republic deactivate the SIM card?
Can the SIM card be used for several IoT devices?
See all 9 articles
SIM card / eSIM
13
Can I transfer a SIM card to another person?
How do I receive my eSIM activation code?
How do I get a new eSIM? (Existing eSIM customer)
How do I change the physical SIM card to an eSIM? (Existing customer)
How do I activate an eSIM on my smartphone?
See all 13 articles
API
1
API info
APN configuration
2
What is an Access Point Name (APN)?
What is the access point name (APN) of our SIM cards?
Device setup
8
Security Advice for RouterOS
Flat Subscription APN configuration: Android devices
Flat Subscription APN Configuration: Apple devices
Flat Subscription APN configuration: Huawei devices
Flat subscription APN Configuration: Reolink Go
See all 8 articles
Troubleshooting
3
Google Pixel 6 or 6 Pro: activate and authorize eSIM
Mikrotik: Troubleshooting
Fairphone: Troubleshooting
Roaming
1
Roaming does not work on my device