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Knowledge base
Orders
Payment
11
How much does a Digital Republic Flat SIM card cost?
How much does a Digital Republic Flat SIM card cost?
Which means of payment are supported?
Where can I find the current prices for data packages and subscriptions?
Is PayPal not supported as a payment option?
See all 11 articles
Order
6
Which SIM card types are offered?
Can I use the Digital Republic services as a foreigner?
Which subscription speed do I need?
How can I place an order?
The link in your confirmation e-mail is invalid or does not work.
See all 6 articles
Shipping
4
Does Digital Republic deliver abroad?
When will my order be shipped?
My package hasn't been delivered
Can my order be tracked?
Voice
General info about Voice
8
Was ist Digital Republic Voice?
How much does it cost to switch to Digital Republic?
Can I also test the Voice Option for free?
How much will the Voice Option cost me?
Can I subscribe to a device plan with my DR subscription?
See all 8 articles
Voice help
3
How can I cancel my subscription and keep my phone number?
How do I see the exact cost when I manage my subscription?
As an existing customer, why do I need to upload my ID document again?
Voice activation
6
How can I use the Voice Option as an existing customer?
How can I use the Voice Option as a new customer?
How can I take my existing phone number with me?
Where can I see the status of my number carriage/porting?
Can I choose my new phone number myself?
See all 6 articles
Subscription
General information
5
How is coverage in Switzerland?
Why do I not reach the specified Internet speed?
What happens to my personal data?
Can Digital Republic deactivate the SIM card?
How is my data volume billed or measured?
Manage subscription
6
How can I manage, deactivate or pause my subscription in the cockpit?
How do I adjust my speed profile?
Can I suspend my subscription?
What happens to the data packages if I have not selected a (automatic renewal) subscription?
What does an upgrade or downgrade of my subscription do?
See all 6 articles
Your contract
4
What happens to the SIM card when the contract is terminated?
Under what conditions can Digital Republic terminate the contract with immediate effect and without compensation?
Can Digital Republic cancel the contract?
From when did a contract come to be concluded?
Unsubscribe
2
How do I cancel my subscription?
What should I do with the SIM card if I no longer want the subscription?
Activation of your SIM card
6
How do I activate my SIM card?
Why do I have to submit an identification document (ID or passport)?
After registration (input of email and password) I do not receive a confirmation email to validate my email address.
My SIM card has not been activated
The file for ID verification is too large
See all 6 articles
SIM card
4
Is the SIM card usable abroad?
How can I order an additional SIM card?
When is the SIM card activated?
Can I change the network provider with the same SIM card?
eSIM
General information about the eSIM
7
Do I own an eSIM-compatible device?
What is an eSIM?
How much does a Digital Republic eSIM cost?
How do I get an eSIM from DR?
Can I activate an eSIM without a QR code?
See all 7 articles
eSIM Help
8
How do I activate an eSIM on my iPhone?
How do I activate a eSIM profile on my Android Smartphone?
Can I activate a DR eSIM on my Apple Watch?
What can I do if I have accidentally deleted my eSIM profile?
Can I use the same QR code a second time?
See all 8 articles
eSIM for new customers
2
eSIM activation for new customers
How do I proceed if I do not receive a QR code?
eSIM for existing customers
4
How do I change my SIM card into an eSIM?
How do I proceed if I accidentally change to an eSIM?
Activate new eSIM for existing customers
How do I proceed if I do not receive a QR code?
Customer Portal
General information about the customer portal
11
Why do I have to choose a subscription?
My data package was used up very quickly.
What exactly can be purchased or viewed on the customer portal?
I have used up data, but see no change in the customer portal.
Which languages does the customer portal support?
See all 11 articles
Add SIM Card
1
How can I add another SIM to my account?
SIM card info
6
Can I also make phone calls and send SMS ?
Where can I find the SIM phone number?
Can I manage multiple SIM cards from the same account?
Where can I view/change the SIM details?
Can emergency calls be made with Digital Republic SIM cards?
See all 6 articles
Add Roaming
3
How can I buy roaming data packages?
Does the SIM card offer smooth connectivity at border crossings?
Roaming does not work on my device
Payment and Invoice
1
How can I change my Payment Method?
Technical Support
General Info
6
What is an Access Point Name (APN)?
Where can I find the SIM number (ICCID number)?
What requirements must have the device in order to use the SIM card?
My SIM card Internet connection does not work
Which router can we recommend?
See all 6 articles
SIM card
5
Can the SIM card be used for several IoT devices?
How do I block my SIM card?
What do I need to do in order to get another SIM card work on the iPhone?
Does the SIM card have a negative effect on power consumption and system performance?
Which MCC and MNC codes are valid for the SIM card?
Connectivity Info
6
Is it possible to access devices via the Internet via IP address, DynDNS or VPN?
How secure is the data connectivity with my SIM card?
Which mobile wireless standards are supported?
Do Digital Republic SIM cards support LTE Cat. M1 and NB-IoT?
Is 2G supported with flat subscriptions?
See all 6 articles
Flat subscription APN konfiguration
4
Falt Subscription APN configuration: Android devices
Flat subscription APN configuration: Huawei devices
Flat subscription APN Configuration: Apple devices
Flat subscription APN Configuration: Reolink Go
Flex subscription APN konfiguration
12
Flex subscription APN Configuration: Android devices
Flex subscription APN Configuration: Huawei devices
APN Configuration: Apple devices
APN Configuration: Reolink Go
APN Configuration: TP-Link 4G Router
See all 12 articles
API
1
Infos zur API