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Popular topics
Knowledge base
Orders
Order
6
Can I use the Digital Republic services as a foreigner?
Which subscription speed do I need?
Why can I not select Flat 50 and Flat 1 for testing?
Which SIM card types are offered?
How can I place an order?
See all 6 articles
Shipping
4
Does Digital Republic deliver abroad?
When will my order be shipped?
My package hasn't been delivered
Can my order be tracked?
Products
1
What products and options does Digital Republic offer?
Payment
3
How much does a Digital Republic Flat SIM card cost?
Where can I find the current prices for data packages and subscriptions?
How can I cancel my Order?
Voice
General info about Voice
9
What is Digital Republic Voice option?
How much does it cost to switch to Digital Republic?
Can I also test the Voice Option for free?
How much will the Voice Option cost me?
What about notice period and minimum contract duration?
See all 9 articles
Voice activation
4
How can I use the Voice Option as an existing customer?
Can I choose my new phone number myself?
How can I use the Voice Option as a new customer?
Can I also use Voice with my eSIM?
Keeping my existing phone Number
4
How can I take my existing phone number with me?
Where can I see the status of my number carriage/porting?
As an existing customer, how can I take my phone number with me?
How can I take my phone number with me if I have an existing subscription with another provider?
Voice Roaming
4
How can I use voice abroad or for calls/SMS to abroad? (Voice Roaming)
How much do voice roaming and value-added services cost?
Requirements for voice roaming and value-added services
How can I activate value-added services?
Voice help
3
How can I cancel my subscription and keep my phone number?
As an existing customer, why do I need to upload my ID document again?
How do I see the exact cost when I manage my subscription?
Subscription
General information
8
Which network is used by DR SIM cards?
Why do I not reach the specified Internet speed?
How is my data volume billed or measured?
Can Digital Republic deactivate the SIM card?
What happens to my personal data?
See all 8 articles
Activation of your SIM card
6
How do I activate my SIM card?
Why do I have to submit an identification document (ID or passport)?
After registration (input of email and password) I do not receive a confirmation email to validate my email address.
My SIM card has not been activated
The ICCID of the SIM is not beeing accepted
See all 6 articles
Manage subscription
8
How can I manage, deactivate or pause my subscription in the cockpit?
How do I adjust my speed profile?
Can I suspend my subscription?
What happens to the data packages if I have not selected a (automatic renewal) subscription?
What does an upgrade or downgrade of my subscription do?
See all 8 articles
Payment
9
Which means of payment are supported?
Is PayPal not supported as a payment option?
Is it possible to pay in advance by bank transfer for the purchase of data packages?
Can I also pay with Twint?
Can I receive my invoices by post?
See all 9 articles
SIM card
8
Is the SIM card usable abroad?(Roaming)
Can I also make phone calls and send SMS ?
How can I order an additional SIM card?
When is the SIM card activated?
Can I change the network provider with the same SIM card?
See all 8 articles
Your contract
4
What happens to the SIM card when the contract is terminated?
Under what conditions can Digital Republic terminate the contract with immediate effect and without compensation?
Can Digital Republic cancel the contract?
From when did a contract come to be concluded?
Unsubscribe
2
How do I cancel my subscription?
What should I do with the SIM card if I no longer want the subscription?
eSIM
General information about the eSIM
7
Do I own an eSIM-compatible device?
What is an eSIM?
How much does a Digital Republic eSIM cost?
How do I get an eSIM from DR?
Can I activate an eSIM without a QR code?
See all 7 articles
eSIM Help
8
How do I activate an eSIM on my iPhone?
How do I activate a eSIM profile on my Android Smartphone?
Can I activate a DR eSIM on my Apple Watch?
What can I do if I have accidentally deleted my eSIM profile?
Can I use the same QR code a second time?
See all 8 articles
eSIM for new customers
2
eSIM activation for new customers
How do I proceed if I do not receive a QR code?
eSIM for existing customers
5
How do I change my SIM card into an eSIM?
Activate new eSIM for existing customers
How do I proceed if I accidentally change to an eSIM?
How do I proceed if I do not receive a QR code?
The "Load eSIM" or "Switch to eSIM" button cannot be selected
Customer Portal
General information about the customer portal
11
Why do I have to choose a subscription?
My data package was used up very quickly.
What exactly can be purchased or viewed on the customer portal?
I have used up data, but see no change in the customer portal.
How do I get to my customer portal?
See all 11 articles
Add SIM Card
1
How can I add another SIM to my account?
SIM card info
7
Where can I find the SIM number (ICCID number)?
Where can I find the SIM phone number?
Where can I view/change the SIM details?
Can I manage multiple SIM cards from the same account?
Where can I find the PIN and PUK of my SIM card?
See all 7 articles
Add Roaming
4
How can I buy roaming data packages?
Does the SIM card offer smooth connectivity at border crossings?
Roaming does not work on my device
Where do I see the remaining roaming credit?
Payment and Invoice
2
How can I add/change my Payment Method?
How can I remove my payment method from the customer account?
Technical Support
General Info
5
What is an Access Point Name (APN)?
What requirements must have the device in order to use the SIM card?
My SIM card Internet connection does not work
Which router can we recommend?
Why do I get a Error message 500?
SIM card
5
Can the SIM card be used for several IoT devices?
How do I block my SIM card?
Which MCC and MNC codes are valid for the SIM card?
What do I need to do in order to get another SIM card work on the iPhone?
Does the SIM card have a negative effect on power consumption and system performance?
Connectivity Info
6
Is it possible to access devices via the Internet via IP address, DynDNS or VPN?
Which mobile wireless standards are supported?
Do Digital Republic SIM cards support LTE Cat. M1 and NB-IoT?
How secure is the data connectivity with my SIM card?
What IP addresses do the SIM cards use?
See all 6 articles
Flat subscription APN configuration
4
Falt Subscription APN configuration: Android devices
Flat subscription APN configuration: Huawei devices
Flat subscription APN Configuration: Apple devices
Flat subscription APN Configuration: Reolink Go
Flex subscription APN configuration
11
Flex subscription APN Configuration: Huawei devices
APN Configuration: Apple devices
APN Configuration: Reolink Go
APN Configuration: TP-Link 4G Router
APN Configuration: Arlo Go
See all 11 articles
API
1
API info