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Popular topics
Knowledge base
Orders
Order
6
The link in your confirmation e-mail is invalid or does not work.
Which SIM card types are offered?
How can I place an order?
Why can I not select Flat 50 and Flat 1 for testing?
Which subscription speed do I need?
See all 6 articles
Shipping
4
Does Digital Republic deliver abroad?
When will my order be shipped?
My package hasn't been delivered
Can my order be tracked?
Payment
Payment
10
Which means of payment are supported?
How are costs for the data subscription charged?
Is PayPal not supported as a payment option?
Where can I find the current prices for data packages and subscriptions?
How much does a Digital Republic Flat SIM card cost?
See all 10 articles
Subscription
General information
5
How is coverage in Switzerland?
What happens to my personal data?
Why do I not reach the specified Internet speed?
Can Digital Republic deactivate the SIM card?
How is my data volume billed or measured?
Your contract
4
What happens to the SIM card when the contract is terminated?
Under what conditions can Digital Republic terminate the contract with immediate effect and without compensation?
Can Digital Republic cancel the contract?
From when did a contract come to be concluded?
Unsubscribe
2
How do I cancel my subscription?
What should I do with the SIM card if I no longer want the subscription?
Activation of your SIM card
6
How do I activate my SIM card?
After registration (input of email and password) I do not receive a confirmation email to validate my email address.
Why do I have to submit an identification document (ID or passport)?
The file for ID verification is too large
The ICCID of the SIM is not beeing accepted
See all 6 articles
SIM card
4
Is the SIM card usable abroad?
How can I order an additional SIM card?
When is the SIM card activated?
Can I change the network provider with the same SIM card?
eSIM
General information about the eSIM
6
What is an eSIM?
How much does a Digital Republic eSIM cost?
Do I own an eSIM-compatible device?
How do I get an eSIM from DR?
Can I activate an eSIM without a QR code?
See all 6 articles
eSIM Help
7
How do I activate an eSIM on my iPhone?
How do I activate a eSIM profile on my Android Smartphone?
What can I do if I have accidentally deleted my eSIM profile?
Can I activate a DR eSIM on my Apple Watch?
Can I use the same QR code a second time?
See all 7 articles
eSIM for new customers
2
eSIM activation for new customers
How do I proceed if I do not receive a QR code?
eSIM for existing customers
4
How do I change my SIM card into an eSIM?
How do I proceed if I accidentally change to an eSIM?
Activate new eSIM for existing customers
How do I proceed if I do not receive a QR code?
Customer Portal
General information about the customer portal
7
Why do I have to choose a subscription?
My data package was used up very quickly.
What exactly can be purchased or viewed on the customer portal?
I have used up data, but see no change in the customer portal.
Which languages does the customer portal support?
See all 7 articles
Add SIM Card
1
How can I add another SIM to my account?
SIM card info
6
Can I also make phone calls and send SMS ?
Where can I find the SIM number?
Can I manage multiple SIM cards from the same account?
Where can I view/change the SIM details?
Can emergency calls be made with Digital Republic SIM cards?
See all 6 articles
Manage subscription
6
How can I manage, deactivate or pause my subscription in the cockpit?
How do I adjust my speed profile?
Can I suspend my subscription?
What happens to the data packages if I have not selected a (automatic renewal) subscription?
What does an upgrade or downgrade of my subscription do?
See all 6 articles
Add Roaming
3
How can I buy roaming data packages?
Does the SIM card offer smooth connectivity at border crossings?
Roaming does not work on my device
Payment and Invoice
1
How can I change my Payment Method?
Technical Support
General Info
6
What is an Access Point Name (APN)?
Where can I find the SIM number (ICCID number)?
What requirements must have the device in order to use the SIM card?
Why do I get a Error message 500?
My SIM card Internet connection does not work
See all 6 articles
SIM card
5
Can the SIM card be used for several IoT devices?
How do I block my SIM card?
Does the SIM card have a negative effect on power consumption and system performance?
What do I need to do in order to get another SIM card work on the iPhone?
Which MCC and MNC codes are valid for the SIM card?
Connectivity Info
6
Is it possible to access devices via the Internet via IP address, DynDNS or VPN?
How secure is the data connectivity with my SIM card?
Which mobile wireless standards are supported?
Do Digital Republic SIM cards support LTE Cat. M1 and NB-IoT?
Is 2G supported with flat subscriptions?
See all 6 articles
Flat subscription APN konfiguration
4
Falt Subscription APN configuration: Android devices
Flat subscription APN configuration: Huawei devices
Flat subscription APN Configuration: Apple devices
Flat subscription APN Configuration: Reolink Go
Flex subscription APN konfiguration
11
Flex subscription APN Configuration: Android devices
Flex subscription APN Configuration: Huawei devices
APN Configuration: Apple devices
APN Configuration: Reolink Go
APN Configuration: TP-Link 4G Router
See all 11 articles
API
1
Infos zur API