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Due to an increased volume of requests, there may currently be a slight delay in the processing of support tickets. We ask for your understanding.
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Popular topics
Customer Portal
Manage profile, services and settings.
General
11
How do I get to my customer portal?
Where can I find the SIM number (ICCID number)?
Can I manage multiple SIM cards from the same account?
Where can I find the SIM phone number?
Where do I see the remaining roaming credit?
See all 11 articles
Manage subscription
7
How can I manage, deactivate or pause my subscription in the cockpit?
How does the automatic renewal work? (Activation/Deactivation)
How do I add a new data package?
How do I add a roaming package?
How can I use the Voice Option as an existing customer?
See all 7 articles
Invoice & Payment
4
Which payment methods are supported for the customer portal?
How can I add/change my Payment Method?
Why is my credit card not being accepted?
Where can I find my monthly/annual billing receipts?
Enable/disable services
3
What value-added services are available and how do I activate/deactivate them?
Requirements for voice roaming and value-added services
How do I activate/deactivate the voicemail?
Customize settings
1
How can I change my password?
Is something unclear?
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Monday - Friday: 08:00 A.M - 06:00 P.M
Saturday: 10:00 A.M - 02:00 P.M
⚠️ Due to an increased volume of phone calls, we are unfortunately unable to answer all calls. We apologize for this and ask for your understanding.
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