Subscriptions

How can I manage, deactivate or pause my subscription in the cockpit?
You can manage, pause or cancel your subscription (automatic renewal) at any time in the cockpit: Log into the cockpit Click on the big circle to get to ...
Mon, 20 Aug, 2018 at 4:57 PM
My data package is often used up after only a few days. What can I do?
Your subscription may be configured too small. In the customer portal you can adjust the subscription at any time and select larger data packages.
Fri, 15 Jun, 2018 at 6:56 PM
My data package was used up very quickly.
Please check whether your mobile device is using data in the background. This can be caused, for example, by open programs or update processes. If you u...
Fri, 5 Jul, 2019 at 2:46 PM
I have used up data, but see no change in the customer portal.
It can take several minutes before the current data volume is displayed in the customer portal.
Fri, 15 Jun, 2018 at 10:13 PM
I accidentally bought a data package. Can this be cancelled?
Unfortunately, purchased data packages cannot be cancelled. You can deactivate the automatic purchase of data packages at any time in the customer portal.
Mon, 20 Aug, 2018 at 5:43 PM
How is my data volume billed or measured?
The scale used for the design of the retrievable data volume is 1kByte.
Fri, 15 Jun, 2018 at 10:14 PM
What happens to the SIM card when the contract is terminated?
Upon termination of the contract, the SIM card becomes invalid, the credit (data package) expires and the telephone number and other addressing elements are...
Fri, 15 Jun, 2018 at 10:15 PM
Under what conditions can Digital Republic terminate the contract with immediate effect and without compensation?
Digital Republic may terminate the Agreement with immediate effect without compensation (usually the Customer will be notified in advance) under the followin...
Fri, 15 Jun, 2018 at 10:16 PM
From when did a contract come to be concluded?
The contract is concluded with the conclusion of the registration and activation of the SIM card and is unlimited in time.
Fri, 15 Jun, 2018 at 10:17 PM
Can Digital Republic cancel the contract?
Digital Republic can cancel the contract at any time by giving 30 days notice to the end of each calendar month. The customer will be notified of the termin...
Fri, 15 Jun, 2018 at 10:18 PM