Support Portal

You can manage, pause or cancel your subscription (automatic renewal) at any time in the cockpit: Log into the cockpit Click on the big circle to get to ...

Your subscription may be configured too small. In the customer portal you can adjust the subscription at any time and select larger data packages.

In the customer portal, data packages can be purchased and the SIM cards managed. Furthermore, you can: Download receipts/invoices Change payment informat...

Please check whether your mobile device is using data in the background. This can be caused, for example, by open programs or update processes. If you u...

It can take several minutes before the current data volume is displayed in the customer portal.

If the SIM card is inactive, you can purchase a data package through the customer portal. Afterwards, the subscription is configured for automatic renewal. ...

When you register your SIM card, you will receive a free data package. To ensure that your device remains connected to the Internet after the data packet ex...

The scale used for the design of the retrievable data volume is 1kByte.

If no automatic renewal (subscription) of the data package has been selected, the credit expires after its validity period and the service can no longer be ...

Upon termination of the contract, the SIM card becomes invalid, the credit (data package) expires and the telephone number and other addressing elements are...