Subscriptions

How can I manage, deactivate or pause my subscription in the cockpit?
You can manage, pause or cancel your subscription (automatic renewal) at any time in the cockpit: Log into the cockpit Click on the big circle to get to ...
Mon, 20 Aug, 2018 at 4:57 PM
My data package is often used up after only a few days. What can I do?
Your subscription may be configured too small. In the customer portal you can adjust the subscription at any time and select larger data packages.
Fri, 15 Jun, 2018 at 6:56 PM
What exactly can be purchased or viewed on the customer portal?
In the customer portal, data packages can be purchased and the SIM cards managed. Furthermore, you can: Download receipts/invoices Change payment informat...
Fri, 15 Jun, 2018 at 10:05 PM
My data package was used up very quickly.
Please check whether your mobile device is using data in the background. This can be caused, for example, by open programs or update processes. If you u...
Fri, 5 Jul, 2019 at 2:46 PM
I have used up data, but see no change in the customer portal.
It can take several minutes before the current data volume is displayed in the customer portal.
Fri, 15 Jun, 2018 at 10:13 PM
How can a unique data package be solved?
If the SIM card is inactive, you can purchase a data package through the customer portal. Afterwards, the subscription is configured for automatic renewal. ...
Fri, 15 Jun, 2018 at 10:22 PM
Why do I have to choose a subscription?
When you register your SIM card, you will receive a free data package. To ensure that your device remains connected to the Internet after the data packet ex...
Mon, 20 Aug, 2018 at 5:50 PM
How is my data volume billed or measured?
The scale used for the design of the retrievable data volume is 1kByte.
Fri, 15 Jun, 2018 at 10:14 PM
What happens to the data packages if I have not selected a (automatic renewal) subscription?
If no automatic renewal (subscription) of the data package has been selected, the credit expires after its validity period and the service can no longer be ...
Fri, 15 Jun, 2018 at 10:23 PM
What happens to the SIM card when the contract is terminated?
Upon termination of the contract, the SIM card becomes invalid, the credit (data package) expires and the telephone number and other addressing elements are...
Fri, 15 Jun, 2018 at 10:15 PM