Navigation in the customer portal

How can I manage, deactivate or pause my subscription in the cockpit?
You can cancel your subscription at any time at Make sure that your automatic subscription renewal is deactivated. Ac...
Tue, 17 Mar, 2020 at 2:42 PM
My data package is often used up after only a few days. What can I do?
Your subscription may be configured too small. In the customer portal you can adjust the subscription at any time and select larger data packages.
Fri, 15 Jun, 2018 at 6:56 PM
What exactly can be purchased or viewed on the customer portal?
In the customer portal, data packages can be purchased and the SIM cards managed. Furthermore, you can: Download receipts/invoices Change payment informat...
Fri, 15 Jun, 2018 at 10:05 PM
Which languages does the customer portal support?
Currently German and English are supported on the customer portal. More languages will be added at a later stage.
Fri, 15 Jun, 2018 at 10:26 PM
How do I adjust my speed profile?
The cockpit available in the customer portal offers all customers the ability to manually manage their existing subscription to Digital Republic Flat.  ...
Thu, 2 Jan, 2020 at 9:40 AM
My data package was used up very quickly.
Please check whether your mobile device is using data in the background. This can be caused, for example, by open programs or update processes. If you u...
Fri, 5 Jul, 2019 at 2:46 PM
I have used up data, but see no change in the customer portal.
It can take several minutes before the current data volume is displayed in the customer portal.
Fri, 15 Jun, 2018 at 10:13 PM
How can a unique data package be solved?
If the SIM card is inactive, you can purchase a data package through the customer portal. Afterwards, the subscription is configured for automatic renewal. ...
Fri, 15 Jun, 2018 at 10:22 PM
Can I suspend my subscription?
We regret to inform you that it is not possible at this time to temporarily pause the 30-day subscription period and continue the residual at a later date. 
Mon, 10 Feb, 2020 at 8:18 AM
Why do I have to choose a subscription?
When you register your SIM card, you will receive a free data package. To ensure that your device remains connected to the Internet after the data packet ex...
Mon, 20 Aug, 2018 at 5:50 PM