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Luciano

Mentor of Customer Service

“Customer service means for me being able to take time for the customer and specifically address their concerns. It's also nice that at DR we can take the time for our customers and are not under time pressure.”

Citizen since Dec. 2021

Sandro

Troubleshooter

“To do something great, you do it with passion, or not at all. And this passion can be felt in our team.”

Citizen since Apr. 2022

Jasmin

The Special One

“With joy and passion for satisfied customers – that's what makes me happy every day. Our customers feel this dedication because we work in a great team that values each customer as a person. With us, you are not just a number, but treated as an important part of our community.”

Citizen since Jul. 2023

Ljubisa

Customer Care Trainee

“I love customer service because I can help people and solve their concerns. The variety and change in daily tasks keep the job exciting and interesting, and communication with customers allows me to build trust and demonstrate my problem-solving skills. My goal is to make every customer interaction positive and contribute to customer satisfaction.”

Citizen since Aug. 2023

Selin

Problem Slayer

“The best way to make customers happy is to listen attentively and truly understand their needs. It's about having an open ear for their concerns, wishes, and worries, and proactively offering solutions that exceed their expectations. A satisfied customer not only feels heard and valued but also that their individual needs are understood.”

Citizen since Sep. 2023

Ousmane

OG of Success

“A smile on the phone is just as important as a smile face to face, as it conveys kindness, empathy, and openness. Even if the customer doesn't see us, they can still feel our positive attitude and our willingness to help them. A friendly tone of voice builds trust and can make the difference between a customer feeling comfortable and well taken care of.”

Citizen since March. 2024

Juliette

Godmother of Support

“Customer service means for me listening and responding to customer needs. “An ear for your wishes, a solution for your problem” shows how we use empathy to quickly and effectively find solutions.”

Citizen since Oct. 2024

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