You already have an eSIM and want to activate it on a new device? 

Or have you accidentally deleted your current eSIM profile?

Important: For this function to be enabled, automatic renewal must be active: 
How does the automatic renewal work? (Activation/Deactivation)


Automatic renewal active:Automatic renewal inactive:


This is how you get a new eSIM:

Existing device:

  1. First, delete the old eSIM plan that is on your device. (If possible)
  2. Log in to your customer account. 
  3. Next, click on "manage" for the SIM card in question.
  4. Click on "Details" in the category at the top.
  5. Finally, click on "eSIM profile" and then on "Reload eSIM profile".
  6. You will then be shown a QR code for activating the eSIM directly in the customer portal. You will also receive this code by e-mail. How do I activate an eSIM on my smartphone?

New device:

  1. Log in to your customer account. 
  2. Next, click on "manage" for the SIM card in question.
  3. Click on "Details" in the category at the top.
  4. Finally, click on "eSIM profile*" and then on "Transfer eSIM profile".
  5. You will then be shown a QR code for activating the eSIM directly in the customer portal. You will also receive this code by e-mail. How do I activate an eSIM on my smartphone?

If something doesn't work out, feel free to contact our customer support.