You already have an eSIM and want to activate it on a new device?
Or have you accidentally deleted your current eSIM profile?
Important: For this function to be enabled, automatic renewal must be active:
How does the automatic renewal work? (Activation/Deactivation)
Automatic renewal active: | Automatic renewal inactive: |
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This is how you get a new eSIM:
Existing device:
- First, delete the old eSIM plan that is on your device. (If possible)
- Log in to your customer account.
- Next, click on "manage" for the SIM card in question.
- Click on "Details" in the category at the top.
- Finally, click on "eSIM profile" and then on "Reload eSIM profile".
- You will then be shown a QR code for activating the eSIM directly in the customer portal. You will also receive this code by e-mail. How do I activate an eSIM on my smartphone?
New device:
- Log in to your customer account.
- Next, click on "manage" for the SIM card in question.
- Click on "Details" in the category at the top.
- Finally, click on "eSIM profile*" and then on "Transfer eSIM profile".
- You will then be shown a QR code for activating the eSIM directly in the customer portal. You will also receive this code by e-mail. How do I activate an eSIM on my smartphone?
If something doesn't work out, feel free to contact our customer support.