In this article, we explain how you can proceed if you're experiencing network issues with your SIM.

Here's a step-by-step guide:

1. First, you need to log in to your customer portal.
2. Once you're logged in to your customer portal, you'll see the overview of your SIM cards / devices. Click "manage" on the affected SIM card / device.
3. On the next page, click "Details" at the top.
4. Then scroll down and click "reset" next to Network Reset.
5. Carefully read the notice on the next page, then click "Confirm".
6. Restart your device completely after 10-15 minutes.
7. If the issue still hasn't improved, we recommend opening a support ticket.