Internet-Roaming:

Flat Mobile: With Flat Mobile, you get 5 GB of data per month for roaming in the EU/USA zone. If you sign up for an annual subscription, you get a total of 60 GB for the EU/USA zone, which you can use flexibly throughout the year. 

Important:

• Volume renewal: Your roaming volume is automatically renewed on the first day of each month with a monthly subscription. Regardless of when you activated your plan, your counter starts over on the first day of the month. With the annual package, you have the full 60 GB available right from the start.
• Proportional usage in the first month: In the first month in which you use your subscription, the roaming volume will be made available to you on a pro rata basis. For example, if you activate your subscription on January 15, you will receive 50% of the volume for the rest of January. From February 1, you will then have the full volume at your disposal.
• Usage monitoring: You can view your current roaming data usage at any time in the customer portal. This gives you full control over your costs at all times.

Telephone Roaming:

With your Flat Mobile subscription, you can also make calls and be reachable when abroad. We explain how it works and what you need to bear in mind.

Included calls

With Flat Mobile, you can make calls within Zone 1 at no extra cost. This means:

• Calls from Switzerland to Zone 1 countries: If you call a Zone 1 country (e.g., Germany or France) from Switzerland, this call is included in your subscription.
  
  
• Calls between Zone 1 countries: If you are in a Zone 1 country and call another Zone 1 country (e.g., from Germany to France), this call is also included.
• Incoming calls in Zone 1 countries: If you receive a call in a Zone 1 country, you will not incur any charges.

Non-included calls

Some countries are excluded from the included calls. This means that calls from Switzerland to these countries are not included in your Flat Mobile subscription and will be charged separately. Here is the list of countries for which this does not apply and for which you will be charged separately:

• Bulgarien
• Croatia
• Czech Republic
• Estonia
• Hungary
• Lettland
• Lithuania
• Polen
• Romania
• Slovakia
• Slovenia
• Türkei
  
  

Important: 
If you are in one of these countries and call another country (e.g., from Bulgaria to Germany), this call is included in your subscription. This only applies to calls from Switzerland to these countries. Zone 2 and 3 are also subject to charges. 

Usage control: You can always keep an eye on your roaming usage: in the customer portal, you can see how many minutes you have already used at any time. We will also send you a text message when you have used 50%, 80%, and 100% of your included volume. 

Important:  For longer calls (e.g., over 2 hours), we cannot send you interim balances during the call. But don't worry, we won't just end your call because of this! Any additional minutes you use beyond your included volume will be billed according to our rate list and invoiced to you separately.

In summary

• Calls from Switzerland to the above countries are not included.
• Calls from these countries to other countries (including Switzerland) are included.
• Calls within Zone 1 (regardless of where you are) are always included.
• Zones 2 and 3 are subject to a charge.
• We will send you a text message when you have used 50%, 80%, and 100% of your included data allowance.