What do our Flat Mobile subscriptions include?

Modified on Wed, 19 Feb at 4:15 PM

Here are the most important facts about our Flat Mobile subscriptions.

Prerequisites

There is one requirement before you can use our Flat Mobile subscriptions:

Proof of identity: In order to use the included calls, you must meet the following requirements. Customers who do not meet these requirements can purchase the subscriptions but cannot use the included calls from Switzerland to other countries and outside Switzerland. Requirements for voice roaming and value-added services

Brief explanation

We have various Flat Mobile subscriptions on offer for you:

Flat Mobile Swiss

For CHF 13 per month or CHF 143.00 per year (one month free for new customers and at the end of the year) you get

Unlimited Internet in Switzerland (5G).
Surfing speed of up to 30 Mbit/s download and 15 Mbit/s upload (full speed).
Unlimited incoming and outgoing calls and text messages in Switzerland
(excluding service numbers and chargeable numbers as per the tariff list).

Flat Mobile

For CHF 18.00 per month or CHF 198.00 per year (one month free for new customers and at the end of the year) you get

Unlimited Internet in Switzerland (5G).
Surfing speed of up to 2000 Mbit/s down and 300 Mbit/s upload (full speed).
Unlimited incoming and outgoing calls and text messages in Switzerland
(excluding service numbers and chargeable numbers according to the tariff list).
2 GB data roaming in the EU/USA zone per month (24 GB per year)
100 minutes per month / 1200 minutes per year Telephony in & to Zone 1 included (see details below)

Open tariff list

Roaming (Internet + telephony)

With our Flat Mobile subscriptions, you are not only optimally connected in Switzerland, but also abroad.

Internet-Roaming:

Flat Mobile: Flat Mobile gives you 2 GB of data per month for roaming in the EU/USA zone. If you take out an annual subscription, you have a total of 24 GB available for the EU/USA zone, which you can use flexibly throughout the year.

Important:

Volume renewal: With a monthly subscription, your roaming volume is automatically renewed every month on the first day. Regardless of when you activated your tariff, your counter starts again on the 1st of the month. With the annual package, you have the full 24 GB at your disposal right from the start.
Pro rata usage in the first month: In the first month in which you use your subscription, the roaming volume is made available to you on a pro rata basis. For example, if you activate your subscription on January 15, you will receive 50% of the volume for the rest of January. The full volume will then be available to you from February 1.
Consumption control: You can view your current roaming data consumption at any time in the customer portal. This means you always have full control over your costs.

Phone-Roaming:

With your Flat Mobile subscription, you can make calls and be reached abroad. We explain how it works and what you need to know.

Included calls

With Flat Mobile you can make calls within Zone 1 at no extra cost. That means:

Calls from Switzerland to zone 1 countries: If you call a zone 1 country from Switzerland (e.g. Germany or France), this call is included in your subscription.
Calls between zone 1 countries: If you are in a zone 1 country and call another zone 1 country (e.g. from Germany to France), this call is also included.
Incoming calls in zone 1 countries: If you are called in a zone 1 country, you will not be charged.

Non-included calls
Some countries are excluded from the included calls. This means that calls from Switzerland to these countries are not included in your Flat Mobile subscription and will be charged separately. Here is the list of countries for which this does not apply and for which you pay separately:

Bulgaria
Croatia
Czech Republic
Estonia
Hungary
Latvia
Lithuania
Poland
Romania
Slovakia
Slovenia
Turkey

Important:

If you are in one of these countries and call another country (e.g. from Bulgaria to Germany), this call is included in your subscription. It only applies to calls from Switzerland to these countries. You will also be charged for zones 2 and 3.

Consumption control: You always have an overview of your telephony roaming consumption: You can see how many call minutes you have already used at any time in the customer portal. In addition, we will send you an SMS when you have reached 50%, 80% and 100% of your inclusive volume.

Important: We cannot send you intermediate updates during longer calls (e.g. over 2 hours). But don't worry, we won't just end your call for that! However, any additional minutes you call over and above your inclusive volume will be charged according to our tariff list and billed to you separately.

To summarize

Calls from Switzerland to the above-mentioned countries are not included.
Calls from these countries to other countries (including Switzerland) are included.
Calls within zone 1 (no matter where you are) are always included.
There is a charge for zones 2 and 3.
We will send you an SMS when you have reached 50%, 80% and 100% of your inclusive volume.

Further information

Switching from Flat 10 + Voice: You can change your Flat 10 + Voice SIM card to a Flat Mobile. The switch takes place immediately if the term remains the same. If you switch from an annual subscription to a monthly subscription or vice versa, the switch will only take place after the current package has expired.
Existing roaming packages: If you already have an EU/USA roaming package and switch to Flat Mobile, you will not lose it. The roaming volume included in Flat Mobile will be used up first, followed by your previously purchased roaming package.
Why no automatic upgrade from Flat 10 + Voice: We want to give you the freedom to decide which tariff suits you best. Many customers appreciate being able to deactivate the voice option if required and not everyone needs roaming.

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