General information

How are costs for the data subscription charged?
Digital Republic customers pay in advance to purchase a data plan. Neither shipping nor activation costs are charged. In addition, there is no subscription ...
Tue, 28 Jan, 2020 at 12:21 PM
How can I order an additional SIM card?
You can order new SIM cards directly from the Digital Republic Connect customer portal. Soon this option will also be available for Digitec Connect...
Mon, 24 Sep, 2018 at 4:36 PM
How much does a Digital Republic Flat SIM card cost?
Digital Republic customers pay only for the selected subscription. Neither one-time shipping nor activation costs are charged.    The subscription fee wil...
Mon, 8 Jun, 2020 at 2:13 PM
How do I cancel my subscription?
You can cancel your subscription at any time at https://connect.digitalrepublic.ch/dr. Make sure that your automatic subscription renewal is deactivated. Ac...
Thu, 2 Jan, 2020 at 9:42 AM
Can I also make phone calls and send SMS ?
Digital Republic gives you unlimited access to the mobile Internet. You can use WhatsApp, Instagram, FaceTime, Skype, etc. and make easy calls with these so...
Wed, 1 Jan, 2020 at 6:00 PM
What happens to my personal data?
Digital Republic collects, stores and processes only data required for the fulfilment of legal regulations, the provision and further development of the ser...
Fri, 15 Jun, 2018 at 10:02 PM
When is the SIM card activated?
The prepaid SIM card is automatically activated after the customer has registered in accordance with the law.
Fri, 15 Jun, 2018 at 10:03 PM
How is coverage in Switzerland?
The coverage in Switzerland can be checked via the following link: https://scmplc.begasoft.ch/plcapp/pages/gis/netzabdeckung.jsf Here you can enter ...
Fri, 30 Aug, 2019 at 11:18 AM
Can Digital Republic deactivate the SIM card?
Yes. If, upon completion of registration, the customer is found to have provided incorrect or incomplete information or uploaded insufficient identification...
Fri, 15 Jun, 2018 at 10:18 PM
Why do I not reach the specified Internet speed?
In general, the indicated transmission speeds describe the best-possible performance and cannot be guaranteed by Digital Republic. The effective Internet sp...
Fri, 13 Dec, 2019 at 11:49 AM