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Due to an increased volume of requests, there may currently be a slight delay in the processing of support tickets. We ask for your understanding.

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Popular topics Technical Support SIM card / eSIM

The "Load eSIM" or "Switch to eSIM" button cannot be selected


The subscription must be active for you to be able to use the eSIM functions. This means that a follow-up package must be selected via "Manage subscription". You can find out exactly how to manage your subscription here: How can I manage, deactivate or pause my subscription in the cockpit?



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