Here you can find out how to complete the ID check.

Requirements for Voice Roaming and value-added services
To use the Voice Roaming option (international calls and SMS), Flat Mobile, and value-added services, you need a valid Swiss passport/ID or a residence permit (N permits are excluded), as well as a Swiss address. Please make sure to complete verification from the start using a valid Swiss passport/ID or residence permit (N permits are excluded), so that re-verification is not needed later.

How to complete identification successfully
Important: For the automatic verification to work smoothly and quickly, it's important that the full name from the ID/passport is used during registration and that the date of birth is entered correctly.

1. Log in to your customer account.
2. A notice should now appear indicating that you need to identify yourself. Click on "Go to ID check".
3. You will now be redirected to another page to complete the ID check.
4. Next, a QR code will appear, which you scan with your smartphone's camera app.
5. After scanning the QR code, you'll be redirected to the next page.
6. Now click "Let's go" at the bottom and accept the terms of use.
7. On the next page, a compatibility test will be carried out to check whether your device is ready for identification. Make sure to grant the page access to your camera.
8. Click "Allow" to do this.
9. Next, select the type of ID document you want to upload (passport or ID card).

Now follow the instructions on the page and complete the corresponding steps.
The documents will be automatically checked and approved.

Verification isn't working
If verification doesn't work, there can be several reasons. The most common reasons are:

• Your device is not suitable for verification (incompatible).
• Your uploaded documents are no longer valid.
• Your uploaded documents are not legible, or important information is obscured.
• Your uploaded documents are not permitted. Which ID documents are accepted?
• Invalid documents and selfie uploaded, or the back of the ID card is missing.
• The selfie and the ID document do not match.
• Personal details do not match the ID document. (Registered person)