Here you can find out how to order and activate a digital eSIM.

TABLE OF CONTENTS:

• Requirements:
• I am a new customer:
• I am an existing customer:

Requirements:
In order to order and activate a digital eSIM, you must meet the following criteria.

• You have an eSIM-compatible device. Do I own an eSIM-compatible device?
• You have the latest software version installed on your device.
• You're connected to the internet. (WiFi/mobile hotspot/mobile data)
• Your smartphone has no SIM lock. (carrier lock)
• To activate and download the eSIM profile, you simply need to scan the QR code sent to you by email with your device. Alternatively, you can also activate the eSIM manually.
• You have a valid ID document for digital identity verification. (Why do I need to perform verification?)

I am a new customer:
You don't yet have a customer account with us, but would like to order and activate an eSIM.

Step 1: Creating a customer account and placing an order

1. Go to our website: digitalrepublic.ch
2. Select your desired rate plan or subscription. You can change this at any time after activation.
3. Add the item to your shopping cart.
4. Now select that you'd like an eSIM, and whether you'd like a new phone number or would like to bring your existing phone number with you. The latter option initially only serves as a placeholder for the later activation of your physical SIM card – the actual porting is only triggered in Step 2 (Activation).
5. Complete the order. If you don't yet have a customer account, one will be created for you as part of the order. You'll receive an email with a login link to set a password.

Step 2: Activation

1. Once you've set a password following the previous step, you'll be taken to your customer account (connect.digitalrepublic.ch).
2. In the Cockpit, you should already see your eSIM under "To activate". Click "Activate eSIM".
3. In the next step, confirm the actual number porting, if you indicated during the order that you'd like to bring your existing phone number with you.
   • Then enter the porting details:
     • Previous phone number
     • Previous provider
     • Contract type
     • Desired type of contract termination with the previous provider
4. If you'd like a new phone number, select the corresponding option and "next".
5. In the final step, you'll see a summary once more and select your desired payment method. Once you complete this step, you'll receive the QR code by email, which you can scan with your eSIM-compatible phone to add the electronic SIM card.

I am an existing customer:
You already have a customer account with us and would like to order and activate an eSIM.

Ordering and activation

1. Log in to your account at connect.digitalrepublic.ch
2. Select "Subscriptions" on the left, then "Add subscription" at the top.
3. Select "No physical SIM? Generate eSIM directly".
4. In the next step, select whether you'd like to port an existing number.
   • Then enter the porting details:
     • Previous phone number
     • Previous provider
     • Contract type
     • Desired type of contract termination with the previous provider
5. If you'd like a new phone number, select the corresponding option and "next".
6. In the final step, you'll see a summary once more and select your desired payment method. Once you complete this step, you'll receive the QR code by email, which you can scan with your eSIM-compatible phone to add the electronic SIM card.