What is the call detail record and when is it available?
The call detail record, also known as the connection overview or itemized bill, shows you a detailed breakdown of all chargeable calls, SMS, or data connections you've made.
When is it created?
Once a month, at the beginning of the month, for the costs incurred in the previous month.
Here's how to go directly to your connection overview:
- Log in to your customer portal.
- Click "Invoices" in the navigation on the left.
- Under "Connection overview", you'll find your call detail records sorted by month.
- Click on the desired period or phone number to view or download the detailed overview.
How can I find out why a particular invoice occurred?
In the call detail record itself, you'll see every individual chargeable connection with date, time, destination number, duration, and cost. The monthly invoice overview (also found in the Documents section) shows you the total costs including the base fee, discounts, and one-time charges.
My invoice shows "value-added services"
This usually refers to chargeable calls to 084X premium-rate numbers. These services fall under the category of value-added services. You'll find the exact details in the connection overview.
Tip: Compare both documents to clarify any discrepancies.
Where can I find an overview of all rate plans?
You can find all current rate plans with prices and features here: https://digitalrepublic.ch/en/tariff-overview/
Important to know:
Anything under CHF 4.00 is not billed yet, but only once the amount reaches or exceeds CHF 4.00. This means certain connections may only appear in an invoice later on, sometimes even much later.
