Value-added services are paid services that go beyond basic connectivity services (voice calls, text messages, and data).
These include, for example:
- International calls from Switzerland to other countries or while traveling abroad
- Premium-rate numbers, such as those used by companies as service or support hotlines
- Paid SMS services or other third-party services
- Activating and Deactivating Value-Added Services
Value-added services can be activated or used depending on the desired service. As soon as a value-added service is activated or used, charges are applied according to the current rates for that service.
Since prices for value-added services can vary by provider and may sometimes be higher, we recommend that you always check the current rate schedule before using these services. This will help you avoid unexpected costs. Current Rate Schedule
Cost Limit for Value-Added Services
To protect you from high, unexpected costs, the spending limit per SIM card is set to CHF 100.– by default. As soon as this limit is reached, we will notify you by email and automatically block all further value-added services.
Please note: The cost limit is a soft limit. Due to possible delays in data collection and billing—for example, with roaming charges—the actual billing amount may exceed the specified limit.
If you'd like to set up or adjust a custom spending limit, please contact our support team.
Proof of Connection
You can download an overview of the value-added services you’ve used and your call history at any time from the customer portal. Your call history will be available in the customer portal no later than one day after you receive your bill. Where can I find my call history and billing details?
