The following applies to new customers:
If you would like to keep your own phone number, you are of course welcome to take it with you to us.
Number porting must take place when the SIM card is activated. Porting is no longer possible after the activation.
Also check out our news article to see how easy it is to switch providers and port your number.
In the video we show you how you can take your phone number with you: (English coming soon)
First of all, after ordering the SIM on our website and receiving the SIM, you need to indicate that you want to keep your phone number after the first step during the activation in the customer portal when activating your SIM card.
Please note that you can only transfer your phone number to us if you activate the voice option. (Answer "Yes" to Voice Option)
Now you have to specify if your existing phone number is bound to a subscription of your previous provider or if it is a prepaid phone number.