In this article, we explain what value-added services are available and how you can activate/deactivate them.
Chargeable value-added services
We want to protect you as best as possible from unforeseen costs, which is why most value-added services are switched off by default on every SIM card. Please note, however, that not all chargeable services can be blocked, and costs may still be incurred through the following special numbers:
- 0800 free numbers CHF 0
- 084x, 0878 service numbers according to provider
- 090x, 090x premium numbers according to provider
- 18xx directory services
Costs may vary depending on the provider. We recommend that you inform yourself in advance with the relevant provider. In most cases, it will be indicated at the hotline number that it is chargeable. For example, with Swiss Post:
Which chargeable value-added services can be activated/deactivated?
- Roaming, international calls and SMS
- Calls abroad and from Switzerland to abroad (calls and SMS chargeable according to the price list). This service must also be switched on in order to receive calls and SMS while abroad.
- Value-added service numbers
- Chargeable calls to 0906 and 090x numbers
- Value-added service SMS/MMS
- Chargeable value-added service messages (digital stamp, etc.)
- Adult entertainment
- Chargeable value-added service messages in the adult entertainment category (erotic entertainment, etc.)
How can I activate/deactivate value-added services?
You can activate/deactivate value-added services directly through the customer portal.
The following requirements apply:
- A valid payment method must be on file.
- A Swiss residential address must be saved in the customer account.
- Verification must have been carried out with a Swiss ID document.
Procedure:
- Log in to your customer account.
- Click "manage" on the affected SIM card.
- Next, click "Calls".
- Now click "change".
- Activate/deactivate the value-added service you need.
- Finally, click "Save" on the right.
