You have the option to pause your subscription and the packages that run in 30-day/365-day intervals at any time at the end of the package term, and to reactivate them if necessary. How do I access my customer portal?
How can I adjust/pause my subscription?
You can easily make most of the adjustments via the customer portal. For example, you can activate/deactivate "Automatic data package renewals", make voice settings, activate roaming and much more! Simply click on "manage" for the SIM card/eSIM concerned.
Possible adjustments:
- How does the automatic renewal work? (Activation/Deactivation)
- How do I add a new data package?
- How do I add a roaming package?
- What value-added services are available, and how do I activate/deactivate them?
How can I cancel my subscription?
You can cancel your subscription at any time at the end of the package term. Alternatively, you can cancel your subscription at any time. How can I cancel/terminate my subscription?
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